FAQs

Frequently Asked Questions (FAQs)

1. Do you offer personalised embroidery?

Yes! We specialise in personalised embroidery for individuals, gifts, and businesses. Whether it’s a pet portrait, name, logo, or unique design, we’re happy to create something just for you.

2. How do I place a custom order?

You can place a custom order by reaching out to us via email at contactinspodesignz@gmail.com or through the Contact Us page. Please include any design ideas, images, text, or specific requirements you have in mind.

3. Do you accept bulk or business orders?

Absolutely! We offer bulk embroidery services for uniforms, business logos, team wear, and more. Discounts may apply for larger orders—just get in touch for a quote.

4. How long does it take to receive my order?

Orders are typically processed within 2–3 business days, with UK standard shipping taking 2–5 business days. International orders may take 5–15 business days, depending on your location.
For bulk or business orders, processing and shipping times may vary—please contact us directly for accurate timelines.

5. Do you ship internationally?

Yes, we ship to various countries worldwide! International shipping costs and delivery times will vary based on your location and shipping method.
For bulk international orders, please contact us at contactinspodesignz@gmail.com for a tailored shipping quote.

6. Can I return or exchange an item?

We only accept returns for items that are faulty, damaged, or if we’ve made a mistake with your order. Due to the personalised nature of our products, we do not accept returns or exchanges for custom-made items unless they are defective.
Please refer to our Returns & Refunds Policy for full details.

7. How should I care for my embroidered item?

To keep your embroidered items looking their best:

  • Turn inside out before washing

  • Use cold water and a gentle cycle

  • Avoid bleach and harsh detergents

  • Hang dry or tumble dry on low heat

  • Avoid ironing directly on the embroidery

8. Can I make changes to my order after placing it?

If you need to make changes, please contact us immediately at contactinspodesignz@gmail.com. We’ll do our best to accommodate changes before your order enters production.

9. Will I receive a proof or preview of my design?

For custom or bulk orders, yes—we can provide a digital mock-up before we begin stitching, upon request. This ensures you’re happy with the design before production.

10. What payment methods do you accept?

We accept all major debit and credit cards, PayPal, and other secure payment options available through our Shopify checkout.